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Nobody answering phones and emails that can’t be sent

Level 1b

(1)

I have tried a number of times to ring 1300 023575 but no answer and waiting 30-45 minutes  this is rubbish service

(2)

they want a copy of my tenant agreement and provided me with a email that comes up failed every time (nbnpod@tpg.com.au)

(3)

you send me text messages to provide agreement when I reply to the text there is no reply 

customer support is rubbish

(4) 

when I rang today I was told I’d be rand back in 1 hr 20 minutes this is poor

but what’s worse nobody rang 

up you game so far I’m not happy

1 REPLY 1
Moderator

Hi @Murtyryan2010

 

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

 

In your case, your NBN service has been activated and working within specification.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV