NBN NCD delivery?

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Level 2
Hello TPG,

I received the TP Link router today. When should I expect delivery of the NBN Network Connection Device?

The documentation supplied (and online help) implies they should be delivered together.

Thanks in advance,

Tim M.
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Level 2
Hello to anyone reading this post.

I just received a response from a TPG rep on the whirlpool forum, so for anyone else with the same question : TPG don’t ship their NCD unlike other Providers. The technician delivers it when they do the ‘install’.

Stay safe everyone.

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Level 2
Hello to anyone reading this post.

I just received a response from a TPG rep on the whirlpool forum, so for anyone else with the same question : TPG don’t ship their NCD unlike other Providers. The technician delivers it when they do the ‘install’.

Stay safe everyone.

View solution in original post

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Level 2

Thanks for putting the info out there! Been stressing about the same thing. Odd they wouldn't do this as you can do self installs now with an NCD and router.

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Level 3
I had the same issue. I needed internet as ADSL collapsed and only went with TPG because they promised modem in 1-2 days - I specifically asked for the NCD at signup. It has been 9 days (does include Easter) and still don’t know if NCD has been dispatched.