TPG and NBN will do everything to complete the installation on the given installation time frame. However, we cannot guarantee due to the impact of this equipment shortage is that some time frames are being extended by NBN Co to ensure that they have the NBN connection boxes on hand which are necessary to complete the installation of services.
On the other hand, in the event that you have existing ADSL service it should will remain intact until the installation of NBN service is complete.
We'd like to check if we can provide whatever assistance while waiting for the NBN service to be installed. Please reply to this message with your TPG customer ID, username and complete address so we can pull up the account.