NBN Network Connection Box

[mbrankevich]

Good morning!

I registered yesterday for NBN with you guys and this morning I received the Modem Router. I also received an email confirmation about the installation: NBN Bundle Installation Confirmed (XXXXXXX)

However, we don't have a connection box, are you sending one?

Thanks!

Maria

[Riezl]

Hi @mbrankevich, I have checked your account and NBN classified your address as service class 24. Meaning, the address has been connected to NBN network before and should have an existing NTD.

If you can't find the NTD, we'll raise your concern to our Provisioning Team and a Case Manager will be in touch to further discuss the matter. Kindly await further updates within the day.

[mbrankevich]

Thank you Riezl!

[Riezl]

Not a problem. Let us know should you have further queries. Cheers!