NBN Outage and nobody answers TPG service line

[tron30123]

Getting a solid red on NBN Connection Box after restarting and no NBN outage reported at my address, followed TPG article to call their customer support line, but nobody answers the phone. 

[BasilDV]

Hi @tron30123 

We'd like to have a better understanding of the situation and see what we can do to restore the service ASAP.

Please send us a private message with your account details.

BasilDV