TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

NBN Outage?

Jojo1
Level 2
Level 2
‎03-02-2020 10:14 AM

Hello,

 

My NBN is not working today and no one is answering my call.  Can someone please assist me here?

 

Thanks

 

0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎03-02-2020 11:18 AM

Hi @Jojo1,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of NBN HFC services in your area and this is expected to be completed today, 03/02/2020 15:30 AEDT.

 

We apologise for the inconvenience.

 

Should you have further queries, please let us know. Thank you.

0 Likes
Reply
Anonymous
Not applicable
‎04-02-2020 09:41 AM

Hi @Jojo1, we have checked the status of your connection and it shows up and running for more than 18 hours.

 

If you're still having issues connecting to the internet, please let us know so we can investigate further. Thank you.

0 Likes
Reply