NBN Outage?

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Level 1a

Hello,

 

My NBN is not working today and no one is answering my call.  Can someone please assist me here?

 

Thanks

 

2 REPLIES 2
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Moderator

Hi @Jojo1,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, NBN Co. is currently performing a network improvement to optimise the performance of NBN HFC services in your area and this is expected to be completed today, 03/02/2020 15:30 AEDT.

 

We apologise for the inconvenience.

 

Should you have further queries, please let us know. Thank you.

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Moderator

Hi @Jojo1, we have checked the status of your connection and it shows up and running for more than 18 hours.

 

If you're still having issues connecting to the internet, please let us know so we can investigate further. Thank you.