Welcome to TPG Community!
We'd like to look into this and help with the resolution. We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for sending the account details via PM, @nashtayelola92. We have checked the status of your connection and it shows that the modem is not getting any line signal.
We'll be needing your help for further testing. Is the modem currently connected and on? May we know if you're at home now?