Welcome to TPG Community!
We were able to locate your account using your community details and reviewed the order.
There are cases that the installation/activation of the NBN account is completed first before the modem arrives. It seems that your premises have the necessary NBN equipment in which the account can be activated remotely.
The modem was already shipped and will be delivered within 2 to 3 business days. We don't have any means to expedite it as it's already in transit.
Once received, you may check our community link which will provide you the general set up of your NBN Wireless service. Click here.