Thank you for bringing this matter to us and we'll be happy assisting this matter for you.
We've seen that our Service Delivery Team have informed you to plug in the NBN Modem to activate the service. Please plug in the modem for the next 24 hours for the service to be activated. Please keep us posted and let us know how it goes once you have plug in the modem. Thank you.
It seems like you have already connected the ADSL modem back so I'm not able to test your NBN connection at the moment.
I'll request for our Provisioning Team to contact the number you gave us tomorrow between 1PM-2PM WA time so we can run the test while the NBN devices are connected.
*Note: we edited your post to hide the mobile number for privacy reasons.
A Provisioning Case Manager was able to talk to your wife earlier. Based on the notes, they were not complete the troubleshooting steps and your wife advised the Case Manager that she'll have you call us back instead.
We're actually trying to determine whether we need to send a TPG or an NBN technician, hence, the reason why additional tests are needed.
If you're home during the day tomorrow, I can request for our Provisioning Team to call you. They're open between 7AM - 4PM WA time during weekends.