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NBN UNID1 piety has no light

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Level 1a
Hi, The UNI-D 1 light of our NBN has not become green. The power and the optical are greens. as well. It’s been almost 3 weeks that we don’t have wifi internet. Need help please. In the router, the wifi light is not green.

Immediate action will be greatly appreciated.
1 REPLY 1
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Level 1a
What’s going on TPG? We need technical support please. Thank you.