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Still waiting for an NBN installation date...

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Level 1a

My partner and I paid the $300 NBN Co fee & $70 for the first month (paid on the 12/02/2020) and we've received our modem but STILL haven't been advised of an installation date.

Every time we call TPG or NBN they keep telling us to call the other one...this is getting ridiculous. 

It's been over a month and we're paying for a servie that hasn't even been set up yet!

Tried to call TPG before but I was hung up on and no one is answering my emails.

I want to know when my NBN is being installed and I want to be credited for the internet that we havent been provided.

Has anyone else has this problem? Thinking of cancelling my order and trying a different provider.

1 REPLY 1
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Moderator

Hi @kateringma

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre To The Premise (NBN FTTP) Setup Guide

 

In your case, NBN Co experienced an issue within the pre-installation of the service by their delivery partner, which caused the delay. An NBN technician is now booked to install and activate your service. Please refer to the Email notification that we sent you for the scheduled visit. Our NBN provisioning team is monitoring the account and will be in touch with you once an update becomes available.

 

BasilDV