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For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the ADSL/NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage and visit our Service status page.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting, https://www.tpg.com.au/support/problems_connect_internet.php.
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.