NBN and ADSL are both not working

[Niugang]

Hi,
I have received my NBN boxes on last Thursday, It wasn’t working during installation. I have contacted a technician from TPG, he advised me to try to connect once a day, if not working I can go back to use my ADSL. However this morning I tried to connect my ADSL, after failed connect to my NBN. It couldn’t be connected at all. Now I have no internet, just use my mobile data to contact here. I have my online exams coming up soon. It is need to be fixed urgently, thx.

Regards
Gang

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

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Regards,
Peter