NBN activation time

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opticmer
Level 2

TGP technicians installed the NBN into my mother's house yesterday.  We were told it would be active in 10 to 15 minutes.  Nothing yet.

 

I believe I should be sent an SMS that the service has been activated - how long will it take?

1 ACCEPTED SOLUTION

Accepted Solutions
KarlB
Moderator

Hi @opticmer,

 

The order is complete and should be activated. Please see the guide below for the setup instuctions.

 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...

 

Regards,

Karl

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4 REPLIES 4
KarlB
Moderator

Hi @opticmer,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

KarlB
Moderator

Hi @opticmer,

 

The order is complete and should be activated. Please see the guide below for the setup instuctions.

 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...

 

Regards,

Karl

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opticmer
Level 2

Thank you for your help.  Everything is now working well.

KarlB
Moderator

Hi @opticmer ,

 

That is great news. Thanks for letting me know.

 

Regards,

Karl