NBN activation time

[opticmer]

TGP technicians installed the NBN into my mother's house yesterday.  We were told it would be active in 10 to 15 minutes.  Nothing yet.

I believe I should be sent an SMS that the service has been activated - how long will it take?

[KarlB]

Hi @opticmer,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB · Accepted solution]

Hi @opticmer,

The order is complete and should be activated. Please see the guide below for the setup instuctions.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/m-p/...

Regards,

Karl

[opticmer]

Thank you for your help.  Everything is now working well.

[KarlB]

Hi @opticmer ,

That is great news. Thanks for letting me know.

Regards,

Karl