Hi @edwardsca96 ,
Welcome to TPG Community!
We're able to retrieve your account using your community details. The NBN battery back up has a 2-year warranty from the time it was installed.
We've checked the battery status using our NBN tool and it does not show to be faulty. Replacing the backup battery is optional and is done at your own cost.
This community article may be of help, NBN backup battery (Fibre to the Premises Only)
Let us know if you require further assistance.
As per NBN co., when it’s time to replace the battery, you will see a red light appear next to the ‘Replace Battery’ marker on the nbn™ connection box. You’ll also hear an alarm tone, which will beep every 15 minutes to indicate your battery needs replacing. Four beeps per minute means there’s less than half of the battery charge remaining.
If possible, avoid turning your main power on and off as this will significantly reduce your battery life. This also applies if you’re disconnecting the Power Supply unit for a significant amount of time.
If your battery does need replacing within the first 24 months, you will need to purchase a new battery that matches the specifications below and then supply the following to email@example.com :
Please note that the cost covered will be up to $30.00.
The NBN Battery usually cost around $20.00 to $50.00 depending on the brand, capacity and quality and please be advised that we will cover up to $30 only. Using google, we are able to locate battery that cost $24.99.
I've followed up over email with no reply, so, I'll follow up here.
I've followed the advice given in the previous comments, my battery died within a year and thus I purchased a new one with the thought that I'd get reimbursed for a maximum of $30. It's now been 3 months and I've yet to hear back from anyone regarding this matter.
I emailed the receipt to 'firstname.lastname@example.org' to no response. (I sent my original email on the 30/12/19).
Can I get an update on this.