TPG Community

Get online support

NBN box not sent in moving to FTTC

Level 2
Hi there. I recently moved from a FTTN installation at my old place to a FTTC installation at my new place. However, I don't seem to have a NBN connection box at the new premise. I kept the modem that I was using at the old house so no new equipment was set to be delivered. Does the moving home process cover sending over the NBN connection box or do I need to place an order to get this delivered to my new place?

Hi @tjmcelro , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community