NBN box not working

[mk078]

Mine is Arris CM8200. The downstream and upstream lights are now solid blue. No internet connection despite wifi is connected . Home phone doesn’t work either (the package is home phone plus NBN with TPG). Any idea??

[Ahra_G]

Hi @mk078, 

We have since replied to your post on this link.

Kindly await updates from our Engineering Team via phone call or SMS. 

You may perform a reset on the modem to see if the connection changes. 

Regards,

Ahra_G