NBN box not working

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Level 2
Mine is Arris CM8200. The downstream and upstream lights are now solid blue. No internet connection despite wifi is connected . Home phone doesn’t work either (the package is home phone plus NBN with TPG). Any idea??
1 REPLY 1
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Moderator

Hi @mk078

 

We have since replied to your post on this link.

 

Kindly await updates from our Engineering Team via phone call or SMS. 

 

You may perform a reset on the modem to see if the connection changes. 

 

Regards,

Ahra_G