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NBN box power cable missing

Sophiegrosser
Level 2
Hello,
I have just moved into a new rental property and the NBN box was already installed however the power cable is missing. Seems to be a common issue for people. We have already received our internet modem and are paying for the service so would appreciate a prompt reply on how / where to get a replacement power chord.
1 REPLY 1
Ahra_G
Moderator

Hi @Sophiegrosser

 

If there is an NBN box or NTD available at your premise, there is a possibility that your service is for remote activation. 

 

The NBN box or NTD (along with other device that came with it) is NBN Co's property and should not be taken or sold  hence should be complete after a previous tenant or owner leaves the service address.

 

Please send me a private message  with your Customer ID or username in order to raise this matter with our Provisioning Team. 

 

 

Thanks! 

Ahra_G