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NBN cable ducting fell out of wall just after two days installed

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Level 1b

Got TPG NBN installed on 19/5, the tech guy came in laid the cable, two days later section of cable ducting fell off wall, then last night, most part of ducting fell off, it made a safe hazard for living in my home. No one can live in a home like this.

 

Logged a call on 22/5, no one called. I called today, but there is no answer when it could be fixed. I don't understand, when I tried to sign up, I got a called to confirmed my installation date on that afternoon; now I have a serious safety hazard in my home because of the NBN installation, no one seems to care. Very disappointed. Please send cable guy to fix this ASAP.cable1.jpgcable3.jpgcable2.jpg

 

 

3 REPLIES 3
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Moderator

Hi @jackoo 

 

Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jackoo 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

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Moderator

Hi @jackoo 

 

That definately doesnt look right.

 

I have passed this on to our NBN teams for urgent action.

Someone will call you back ASAP to help sort that out.

 

Regards,

David_M