NBN connection box missing

Level 1a

I have only received the NBN modem you sent. Do I need a NBN connection box for the connection as well? My schedule installation appointment with the NBN people is on 21/7.




Hi @yuchingchan,


We have located the account using your community details.


As per checking, your address is classified by NBN as Service Class 22, which means that a technician is required to visit the premises and install the wall plate/coaxial outlet and the NTD/NBN connection box.


You'll receive further updates through email once the service has been activated.


You may also refer to this community article for the service set up:


New Connection Setup Help

Let us know should you have further queries.