NBN connection box missing

Level 1a

I have only received the NBN modem you sent. Do I need a NBN connection box for the connection as well? My schedule installation appointment with the NBN people is on 21/7.

 

Thanks.

1 REPLY 1
Moderator

Hi @yuchingchan,

 

We have located the account using your community details.

 

As per checking, your address is classified by NBN as Service Class 22, which means that a technician is required to visit the premises and install the wall plate/coaxial outlet and the NTD/NBN connection box.

 

You'll receive further updates through email once the service has been activated.

 

You may also refer to this community article for the service set up:

 

New Connection Setup Help


Let us know should you have further queries.