NBN connection box red light flashing - No internet or phone

[Grunter]

Hi there,

My Internet and phone are both out of service. The NBN Connection box has power and the red light is flashing.

I have followed your troubleshooting tips:

1. Checked to see if there is an outage and there are no reports of one

2. Disconnected the power for 30 seconds and reconnected

3. Clicked the reset button for >2 seconds

4. Tried to call TPG support, but no phone support is available 

Can you please help.

Thanks

Grant

[aaboushadi]

I have the same issue. Since Saturday 24/3/20. Red flashing light on my NBN box.
Reset both NBN and Wifi router. Followed troubleshoot instructions.
Cannot contact the call centre and never been able to chat to someone online.