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NBN connection box red light flashing - No internet or phone

Level 2

Hi there,

My Internet and phone are both out of service. The NBN Connection box has power and the red light is flashing.


I have followed your troubleshooting tips:

1. Checked to see if there is an outage and there are no reports of one

2. Disconnected the power for 30 seconds and reconnected

3. Clicked the reset button for >2 seconds

4. Tried to call TPG support, but no phone support is available 


Can you please help.



Level 2
I have the same issue. Since Saturday 24/3/20. Red flashing light on my NBN box.
Reset both NBN and Wifi router. Followed troubleshoot instructions.
Cannot contact the call centre and never been able to chat to someone online.