NBN connection box

Highlighted
Level 1a
Hi,
I really need help with my NBN installation. i dont have the connection box at my home where I just moved in. But I cant contact anyone to find help. I cant call, already chat with few people but they just off the chat.

Hope I can get help from here. Thanks
2 REPLIES 2
Highlighted
Moderator

Hi,

We're sorry to learn that you encountered issues in getting your service activated. 

 

Your service type is NBN - HFC (Hybrid Fibre Coaxial) which requires an NBN Network Termination Device  ( Black box supplied by NBN) to operate.

 

Please goto   https://www.tpg.com.au/support/contact Chat and select “Customer Service “ + [ CHAT WITH INSTALLATION & SERVICE DELIVERY] 

 

Ask for an NBN site visit to supply  and install an NBN HFC - NTD (black box).

 

Regards,

Bryan

Level 1a
I did chat with them and all I got is wait in the line to talk to the case manager and then no one reply to me again