Welcome to TPG Community!
We have located the account using your community details and we were able to check the whereabouts of the equipment.
As per checking, Startrack has attempted to deliver the equipment on July 20, but no one is available to receive it, thus it is currently awaiting collection at Post Office - YOKINE LPO.
If your Netgear modem is a VDSL NBN compatible modem, you may use it, but we'd like to set your expectation that the home phone service only works on the TPG supplied modem.
Let us know should you have further queries. Thank you.
Thanks for sending your details via Private Message.
I can see that your NBN Fibre to the Node bundle with us has been successfully installed with the new number. Your home phone will now be connected to your modem.
You will need to contact your previous phone provider to have these services cancelled to ensure you do not receive any further bills. This should not affect your current internet service.
For your reference, please view this link for NBN FTTN/FTTB Setup - General Setup
Let us know should you need further assistance.