NBN connection

Level 2
I received my modem yesterday and was called today telling me I can connect the equipment. I have followed the instructions but only two lights are blue. It clicks occasionally. I have tried another phone point with the same result. Do I just need to leave it overnight? Can I plug my old ADSL modem back into its original point while I wait?

Hi @sharnirandall,


Welcome to the community!

I was able to locate your account using your community details and seen that your NBN service installation is still in progress. I recommend to connect your old modem/router to use your ADSL2+ service while waiting for your NBN service to be installed.


Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation.

You can also visit www.tpg.com.au/install and enter your username to check your latest installation status.


Let me know should you require further assistance.