NBN connection

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Level 1a
I received my modem yesterday and was called today telling me I can connect the equipment. I have followed the instructions but only two lights are blue. It clicks occasionally. I have tried another phone point with the same result. Do I just need to leave it overnight? Can I plug my old ADSL modem back into its original point while I wait?
1 REPLY 1
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Moderator

Hi @sharnirandall,

 

Welcome to the community!

I was able to locate your account using your community details and seen that your NBN service installation is still in progress. I recommend to connect your old modem/router to use your ADSL2+ service while waiting for your NBN service to be installed.

 

Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation.

You can also visit www.tpg.com.au/install and enter your username to check your latest installation status.

 

Let me know should you require further assistance.

 

Cheers!