NBN fttc not connecting

Highlighted
Level 1c
Hi TPG!
Very excited to be finally getting NBN in my area, especially as FTTC.
We pre-ordered and got equipment yesterday.

Plugged everything in last night and left it running overnight and the NCD will not connect.

All the cables and phone sockets are correctly plugged in as directed by the demonstration video, where my old adsl was connected, with the filter removed.

Only the first two lights of the NCD are solid blue, and nothing else for the third and fourth.

Can you please check / run diagnostics?

Maybe I need to book in a NBN technician ?
1 REPLY 1
Highlighted
Moderator

Hello Brendalin508,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download