NBN installation cancelled

Highlighted
Level 2
Hi. I received an email saying "Thank you for choosing TPG for your NBN Internet Service.
Unfortunately, we are currently unable to activate the NBN connection to
your premises, because the installation has been requested to be cancelled." . But I never requested to cancel it. Actually I applied to move my connection from my previous rental unit to my current rental unit.
Thank you.
3 REPLIES 3
Highlighted
Moderator

Hi @avisek901, we can see that you have been in touch with one of our specialists on August 5 and you were advised to send a POD  to nbnpod@tpg.com.au as this is required to complete the relocation of your service.

 

Let us know once done so we can chase the matter with our Provisioning Team.

Highlighted
Level 2
I sent it on 6th August to nbnpod@tpg.com.au
Highlighted
Moderator

Thanks. We'll coordinate this with our Provisioning Team. You'll be contacted through email regarding the status of the service relocation.