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NBN installation completed but not working

memeweaver
Level 2
Level 2
‎26-03-2019 01:21 PM
NBN installed and configured (verified by onsite tech) but no internet access.

TPG has already (less than hour later) disabled my DSL service, so it's really hard looking stuff up on my phone. I can't get through to phone support.
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memeweaver
Level 2
Level 2
‎26-03-2019 01:24 PM
I've gone through all the troubleshooting steps, and powercycled everything. All the correct lights are on and stable but no connection.
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Riezl
Moderator Moderator
Moderator
‎27-03-2019 01:14 PM

Hi @memeweaver,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that you have been in touch with one of our technical specialists who walked you through with some troubleshooting.

 

We have checked the status of your connection and it appears to be up and running for more than 23 hours now.

 

Should there be any issues, feel free to drop us a message. Thank you.

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