NBN installation fault

[Arazavi2005]

Hi
After more than 2 weeks of opening a TPG account, a technician came to our house on 14 April to instal the NBN, but he said there is a blockage in the NBN terminal outside the house and he can not connect it the day and he has to call the NBN provider to come and fix the blockage.
We haven't see any changes since and even I cannot connect TPG customer service after 50 mins of holding.
Anyone here can guide me what can I do?
Thanks

[Ken-C]

Hi there  Arazavi2005,

Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards