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NBN installation, no progress

Jutsufication
Level 2
Hello,

Its been almost two weeks now since we moved into a new house. I’ve contacted TPG regarding an installation as they told me that there isn’t one in my address. They’ve told me to contact NBN themselves. I did and NBN keeps saying that they’re a wholesaler and I should keep in contact with my ISP.

I just keep getting passed on to different customer service representatives and the queue times are really long like 1hr average. I have been with TPG for a long time and I really need NBN installed in my new home as I work from home and I struggle to use 4G.

Thank you.
2 REPLIES 2
Shane
Moderator

Hi @Jutsufication ,

 

Welcome to the community!

 

Thanks for raising this to us, we'd love to help see the status of the service relocation. To better understand the situation. Please shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@Jutsufication wrote:
Hello,

Its been almost two weeks now since we moved into a new house. I’ve contacted TPG regarding an installation as they told me that there isn’t one in my address. They’ve told me to contact NBN themselves. I did and NBN keeps saying that they’re a wholesaler and I should keep in contact with my ISP.

I just keep getting passed on to different customer service representatives and the queue times are really long like 1hr average. I have been with TPG for a long time and I really need NBN installed in my new home as I work from home and I struggle to use 4G.

Thank you.

 

Shane
Moderator

Hi @Jutsufication ',

 

Thanks for sending me your details, I arranged one of our Account Specialists to contact you tomorrow to discuss the updates of the ongoing service relocation. Let us know how it will go.

 

Cheers!