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Once your TPG modem order is shipped from our warehouse, we will send you an email and SMS confirmation containing important delivery information.
If you weren't home when StarTrack attempted the delivery, they'll leave a card in your mailbox.
Your delivery will be held at a StarTrack location or your Local Post Office for 7 days before being returned to TPG.
We have created this article that will help you on How To Check TPG Modem Delivery Status
While installation of NBN service generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation.
We did an article that you may find helpful, this will guide you on how to track your NBN service installation. How to track your TPG service installation
Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.