NBN installation schedule

Level 2
Hi there,

I was told modem would be delivered and installation should be done within 1-2 working days, but I’ve got a message today that installation has been amended to the 24/03. This is a bit misleading. The quick installation was one of the reason why we sign up with TPG. It would be appreciated if we can get this sorted by the end of the week as any later date does not suit with our schedule.


Hi @raizhakasasih,


Welcome to the community!


Once your TPG modem order is shipped from our warehouse, we will send you an email and SMS confirmation containing important delivery information.


If you weren't home when StarTrack attempted the delivery, they'll leave a card in your mailbox.


Your delivery will be held at a StarTrack location or your Local Post Office for 7 days before being returned to TPG.


We have created this article that will help you on How To Check TPG Modem Delivery Status


While installation of NBN service generally takes less than 10 business days but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation.


We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help


Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.