NBN installation

[Bocarbost]

I’ve kept getting these messages from TPG and did what it has asked but nothing happened! What should I do now??? I have got the modem on 28 April and was told it would take 2-30 days for installation but it seems a big time range and confusing.

Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ

Action Required: TPG is unable to activate your NBN service as your modem is not connected. Please connect your modem ASAP. Instructions: link.tpg.com.au/EDKjOZ

[RajenS]

Hi @Bocarbost 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @Bocarbost 

Looking at your account now 

Thanks 
Rajen

[Bocarbost]

After my NBN was finally connected on 19 May, my landline has not been working since then as I did request to port my previous number from Telstra to TPG within my contract. Can anyone give me some help? Thanks

[RajenS]

Hi 

   Sure, I will trace it for you 

Thanks 

Rajen

[RajenS]

Hi @Bocarbost 

   There is an issue porting numbers from Telstra to any providers, Telstra holding all the porting, due to COVID 19.

but I will see can I divert calls to you mobile, 

Thanks 

Rajen

[RajenS · Accepted solution]

Hi @Bocarbost 

Please connect your Home phone to TPG router ( phone port 1) 

Thanks 
Rajen 

[RajenS]

Hi @Bocarbost 

   Congratulations, we solved all the issues now 

Thanks 
Rajen