NBN installation

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Level 2
I’ve kept getting these messages from TPG and did what it has asked but nothing happened! What should I do now??? I have got the modem on 28 April and was told it would take 2-30 days for installation but it seems a big time range and confusing.

Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ

Action Required: TPG is unable to activate your NBN service as your modem is not connected. Please connect your modem ASAP. Instructions: link.tpg.com.au/EDKjOZ
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Bocarbost 

 

Please connect your Home phone to TPG router ( phone port 1) 

Thanks 
Rajen 

View solution in original post

7 REPLIES 7
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Moderator

Hi @Bocarbost 

 

     

       

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Moderator

Hi @Bocarbost 

 

Looking at your account now 

Thanks 
Rajen

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Level 2
After my NBN was finally connected on 19 May, my landline has not been working since then as I did request to port my previous number from Telstra to TPG within my contract. Can anyone give me some help? Thanks
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Moderator

Hi 

   Sure, I will trace it for you 

Thanks 

Rajen

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Moderator

Hi @Bocarbost 

   There is an issue porting numbers from Telstra to any providers, Telstra holding all the porting, due to COVID 19.

but I will see can I divert calls to you mobile, 

 

Thanks 

Rajen

Highlighted
Moderator

Hi @Bocarbost 

 

Please connect your Home phone to TPG router ( phone port 1) 

Thanks 
Rajen 

View solution in original post

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Moderator

Hi @Bocarbost 

   Congratulations, we solved all the issues now 

Thanks 
Rajen