NBN installation

[muhtadaza]

Good afternoon,

I have ordered a plan from tbg and they said that a co nbn technician is required, but my agent informed me that my apartment is NBN ready and available.

Am I missing out on something or the two things are different from each other?

Thank you

[Anonymous · Accepted solution]

Hi @muhtadaza,

Welcome to the community!

I was able to locate the account using your community details, I was able to confirm that the installation of the service requires NBN technician to complete and activate the service. It is scheduled on Thursday, 24 December 2020, 8:00 AM - 12:00 PM.

You may track the progress of installation here, https://www.tpg.com.au/support/trackmyorder

Let me know should you require further assistance. 

Regards,