NBN installation

Highlighted
Level 2
Called to have my internet changed to my new home. House had NBN previously. Told max 2 to 3 days to install. This was March 7th. Now 17th, no internet.
4 REPLIES 4
Highlighted
Level 2
Can someone get back to me please?
Highlighted
Moderator

Hi @bryanosul2

 

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation

 

Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.

 

New Connection Setup Help

 

In this particular case, we've seen that the service is installation is not yet complete, we'll case this to our Provisioning Team updates will be provided via SMS, E-mail or Phone call.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

 

Cheers!

Highlighted
Level 2
I know it's not installed hence my frustration. It was supposed to be installed weeks ago. What I want to know is when it will be installed?
Highlighted
Moderator

Hi @bryanosul2,

 

 

We've seen that you have been in contact with our Technical Support Team.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,