NBN installation

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Level 1

I have received my NBN moden etc and installed directly. Only got the first two lights on the NCD,  I do not seem to have received an text from TPG that my NBM has been activated.  Is my system at my home ready to be installed or is there something more TPG must do before I can install NBN.

1 REPLY 1
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Level 8

Riezl and Manuel have created the following:

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

You can find the type of plan you are getting and then info on the modem and setup.