NBN installation

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muhtadaza
Level 2
Good afternoon,

I have ordered a plan from tbg and they said that a co nbn technician is required, but my agent informed me that my apartment is NBN ready and available.

Am I missing out on something or the two things are different from each other?

Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @muhtadaza,

 

Welcome to the community!

 

I was able to locate the account using your community details, I was able to confirm that the installation of the service requires NBN technician to complete and activate the service. It is scheduled on Thursday, 24 December 2020, 8:00 AM - 12:00 PM.

 

You may track the progress of installation here, https://www.tpg.com.au/support/trackmyorder

 

Let me know should you require further assistance. 

 

Regards, 

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1 REPLY 1
Shane
Moderator

Hi @muhtadaza,

 

Welcome to the community!

 

I was able to locate the account using your community details, I was able to confirm that the installation of the service requires NBN technician to complete and activate the service. It is scheduled on Thursday, 24 December 2020, 8:00 AM - 12:00 PM.

 

You may track the progress of installation here, https://www.tpg.com.au/support/trackmyorder

 

Let me know should you require further assistance. 

 

Regards, 

View solution in original post