NBN installation

[Torredelmar]

I have my appointment for the installation of my nbn next week and TPG told me that they need access to the communication room, so I had to ask to open that room, the real state agency told me that the technician must have a universal key. I'm confused I don't know what can I do

[Anonymous]

Hi @Torredelmar,

In the event that the MDF is located on the building, the building administrator should provide the access key to the NBN Technician to perform/complete the installation. NBN Technicians do not have access key to any private property.

Regards,

I have my appointment for the installation of my nbn next week and TPG told me that they need access to the communication room, so I had to ask to open that room, the real state agency told me that the technician must have a universal key. I'm confused I don't know what can I do