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Urgent complaint re service disconnection

Level 1b
Level 1b

I would like to make an urgent complaint.

 

Our NBN has been disconnected today and reconnected at the address we moved from 5 months ago. We have not requested any type of changes to our service or address. We have contacted TPG many times over the last week to let them know of the mistake but no-one has responded. 

 

We require NBN urgently to work from home.

 

Please contact us about this asap.

 

Thank you.