NBN instalment

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Level 1a
Hi,
We received the modem you sent for changing over to NBN. We had to have a delay in installation due to the virus.
We need to leave the internet as is for now and we will change to nBn soon as we’ve had a case of virus and haven’t been able to get into the unit.
Could you please add this person in the account also: Craig McDowall.
Let me know if this is ok. Thanks!