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NBN insulation for new development

Level 2

Hi, I have just ordered a new FTTC NBN connection from TPD, however as my house is a new development on an exiting block. a new cable need to run from pit in the street to the house. I try add that comment to my order and advise TPG, i cannot get through to TPG at all through phone calls. so i have no idea how do i tell TPG that or if i need to tell TPG that at all.  


Hi @leichen0621,


Welcome to the community!

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help


In this particular case, we've seen that the service is installation is not yet complete, based on the latest update NBN Co. will send an NBN Technician to close the service installation.

Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.