internet disconnect

Level 2

hi, after I received the router, I set up the modem and router step by step. However, it always shows need to wait 30mins, but after 30 mins the internet still unavailable. I try to restart it several times. And the email said the NBN activation is in progress. I try to contact the tech support via phone and email, but still no response.


Now, it is still unavailable and I found I already been charged about 5 days before.



Hi @tongcen2020


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


In your case, the NBN service is already working and running within specification.