NBN internet keeps dropping out

[chobmania]

Hi there,

Just looking for help with my NBN connection which for the last week has been dropping out every 20 minutes or so. Each time it takes up to 5 minutes to reconnect. We have been in our address for 4 months now with no issues.

I've tried resetting the modem but it hasen't helped. 

Cheers,

Chris

[Riezl]

Hi @chobmania ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up your account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[tiaharter]

---

@Riezl wrote:

Hi @chobmania ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up your account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

---

Thanks very much for that information.