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NBN internet still not working

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Level 1c

Hi,

We received the sms from TPG last Saturday (June 6) advising us to connect the devices so we connected the NBN modem and router as per the instructions. It's been plugged in since then but the Internet does not work. The LAN light is off and the DSL light flashes on and off. 

 

We followed all the troubleshooting steps but it didn't help. We thought we just had to wait for TPG to do the installation because the status says that the installation is progressing. But then we received the SMS again today reminding us to connect our devices which are already connected.

 

We've been without internet for 6 days now. Can you please help?

 

Thank you.

 

Florica

Username: **********

Account number: **********

7 REPLIES 7
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Moderator

Hi @floricac8 

 

Thanks for your query!

 

Let me have a look for you, and I will get back to you ASAP.

 

Regards,
Karl

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Moderator

Hi @floricac8 

 

I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1c

Ok, great. Thank you. 

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Level 1c

Hi Karl,


we haven't received any calls from TPG. What should we do? 

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Moderator

Hi @floricac8 

 

  Karl is out of desk today, I am sure I can help with your issue,

kindly PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

Thanks 
Rajen

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Level 1c

Hi Rajen,

Thanks for getting back to me.
Customer Id:***********
Username: **********
Address: **********
Mobile: **********

Thanks.

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Moderator

Hi @floricac8 

   Arranged NBN tech to your home 

Thanks 
Rajen