Get online support
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
You may refer to this article, How do I private message (PM) in the community.
How do I send a private message
Thanks for your PM. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.