NBN modem received

Level 2
Hi I’ve received my NBN modem today. Was on the phone with TPG for over 1 hr then a msg came to say to call back late or email. So what happens now?? Can you book technician to come install?

Hi @


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In your case, we've booked an NBN technician that will complete the installation and activation of your NBN FTTC service. Further updates will be given by your case manager once available.