Once your TPG modem order is shipped from our warehouse, we will send you an email and SMS confirmation containing important delivery information.
If you weren't home when StarTrack attempted the delivery, they'll leave a card in your mailbox.
Your delivery will be held at a StarTrack location or your Local Post Office for 7 days before being returned to TPG.
It appears that this is your case and we have already organised a re-delivery of your modem.
We have created this article that will help you on How To Check TPG Modem Delivery Status
Let us know if we can be of further assistance.