Get online support
I am not able to open the login page. As you can see in the photos I attached, I don't have another cable to connect the laptop to the router.
Hi RonnD,
Well, For troubleshooting we need other LAN cable as well, anyway I am going to create ticket for Engineer to assess your case. Ticket number 59582798
regards
JayeshP9.
Hi RonnD,
Hi, I just bought LAN cable and connect my laptop to the router, but I still can't access the router admin page.
I looked up in this community and found a similar issue as mine here: https://community.tpg.com.au/t5/NBN-Installation/TP-LINK-Archer-C1200-router-Internet-light-is-orang...
Could please check if this could be the case of my issue now too?
Thanks,
Hi RonnD,
I have already created ticket yesterday, Your fault assessment in progress. We suspect possible router issue here.
regards
JayeshP9.
Hi, may I know you have any update?
Hi RonnD,
I have arranged new router for you so you will get in early next week.
regards
JayeshP9.
Thanks a lot. I hope it will fix it.
I have sent Australian post Tracking muber via Private message for your router.
Regards
JayeshP9.
Hi, Thanks for the update. I've been waiting for the router since yesterday but I haven't received it yet.
I see it was on board for delivering but I wonder why it wasn't. We were home all day, you know during this time!
Please help make sure it'll be delivered today. Thanks.