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NBN network connection device

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Level 1a

Hi,

 

I’ve recently signed up for an NBN plan and have received my new modem.

 

I have not received an NBN network connection device – this is the first time the property has been connected to the NBN.

 

My installation is booked for 08/09/2020 – will this come with the installer or should I be receiving it in the mail?

 

Many thanks,

Alex

1 ACCEPTED SOLUTION

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Moderator

Hi @dougieparker87 

 

The install class for your service requires an NBN tech visit.

The NBN tech will also supply the NBN-NCD for you.

 

Thanks,

View solution in original post

2 REPLIES 2
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Moderator


Hi @dougieparker87 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @dougieparker87 

 

The install class for your service requires an NBN tech visit.

The NBN tech will also supply the NBN-NCD for you.

 

Thanks,

View solution in original post